Archive for the ‘Pro ED Guides’ Category

145 – Are We Sure This Is Necessary? Student’s Guide

Friday, September 26th, 2014

145

Student’s GuideAre We Sure This Is Necessary?


Overview:
This story is about the fact that indwelling urinary catheters cause up to 80% of hospital-acquired infections, with 30% being unneeded in the first place, and how a nurse reviews a patient’s chart and challenges the catheterization.

 

 

Primary Learning Outcomes

After completing this lesson, the student will be able to:

  • Describe the importance of assessing catheter use for each patient on a daily basis.
  • Identify protocol for removing inappropriate Foley catheters.
  • Explain how to document indications for urinary catheter use.

 

 

QSEN Pre-Licensure Competencies

The following QSEN competencies are addressed in this lesson:

  • Evidence-Based Practice (EBP): Integrate best current evidence with clinical expertise and patient/family preferences and values for delivery of optimal health care.
  •   

 

Story Directions: 

As you listen to and read the story, think about the things that you think the team members did well, and the things you think could lead to errors. Also, consider the questions below as you listen.

 

Reflection Questions:

  1. What does this story illustrate about the importance of assessing catheter use for each patient daily?
  2. What are the protocols for removing inappropriate Foley catheters? Were they implemented appropriately in this story?
  3. How could the indications for urinary catheter use have been better documented in this story? Why?

144 – Putting Safety on the Line Student’s Guide

Friday, September 26th, 2014

144

Student’s GuidePutting Safety on the Line


Overview:
This story is about the importance of following protocols, particularly those pertaining to central venous catheters (CVCs). Prevention of CLABSI is mandated by legislation. Therefore, it is every team member’s responsibility to speak up when procedures are incorrectly performed.

 

 

Primary Learning Outcomes

After completing this lesson, you will be able to:

  • List the five best practice components of the central line bundle for prevention of CLABSI.
  • Describe how to apply a central line bundle to prevent CLABSI.
  • Explain the importance of identifying and communicating deviations from CLABSI preventative best practices to team members using assertive language.

 

 

QSEN Pre-Licensure Competencies

The following QSEN competencies are addressed in this lesson:

  • Evidence-Based Practice (EBP): Integrate best current evidence with clinical expertise and patient/family preferences and values for delivery of optimal health care.
  • Safety: Minimizes risk of harm to patients and providers through both system effectiveness and individual performance.

 

Story Directions: 

As you listen to and read the story, think about the things that you think the team members did well, and the things you think could lead to errors. Also, consider the questions below as you listen.

 

Reflection Questions:

  1. What are the five best practice components of the central line bundle for prevention of CLABSI?
  2. What can we do to ensure that a central line bundle is applied to all patients with central lines?
  3. What can you do to ‘stop the line’ if central line bundle protocols are not followed by any member of the team?

143 – Got Clutter? Student’s Guide

Friday, September 26th, 2014

143

Student’s GuideGot Clutter?


Overview:
This story is about facility cleanliness. It is a key patient and family satisfaction performance indicator. Facilities that are cluttered, unorganized, and generally untidy form negative patient perceptions. This could also impact safety, efficiency, and organizational effectiveness.

 

 

Primary Learning Outcomes

After completing this lesson, you will be able to:

  • Examine the effect a cluttered facility has on the patient experience.
  • Explain and adopt strategies and actions to eliminate clutter and create a consistently clean and inviting atmosphere for patients, families, and visitors.

 

 

QSEN Pre-Licensure Competencies

The following QSEN competencies are addressed in this lesson:

  • Safety: Minimizes risk of harm to patients and providers through both system effectiveness and individual performance.
  • Patient-Centered Care: Recognize the patient or designee as the source of control and full partner in providing compassionate and coordinated care based on respect for patient’s preferences, values, and needs.

 

Story Directions: 

As you listen to and read the story, think about the things that you think the team members did well, and the things you think could lead to errors. Also, consider the questions below as you listen.

 

Reflection Questions:

  1. What do you believe was the effect of the state of the facility in this story on its patients?
  2. Do you agree with Mary’s assessment of the hospital, despite Dr. Samuel’s descriptions? Why or why not?
  3. What could the hospital do to eliminate clutter and create a consistently clean and inviting atmosphere for patients, families, and visitors?

142 – Teamwork Starts Here Student’s Guide

Friday, September 26th, 2014

142

Student’s GuideTeamwork Starts Here


Overview:
This story is about the role senior leadership plays in effective teamwork. A top-down and control leadership style among senior leadership teams creates a climate where members don’t feel respected or empowered to perform, whereas psychological safety creates trust among all teams.

 

 

Primary Learning Outcomes

After completing this lesson, you will be able to:

  • Describe why establishing norms for the conduct of the leadership team so that all members are empowered to speak up about lapses in professional conduct is important to achieving quality patient care.

 

 

QSEN Pre-Licensure Competencies

The following QSEN competencies are addressed in this lesson:

  • Teamwork and Collaboration: Function effectively within nursing and inter-professional teams, fostering open communication, mutual respect, and shared decision-making to achieve quality patient care.

 

Story Directions: 

As you listen to and read the story, think about the things that you think the team members did well, and the things you think could lead to errors. Also, consider the questions below as you listen.

 

Reflection Questions:

  1. What can members of the leadership team do to hold each other accountable for professional conduct?
  2. What kind of environment was created by the CEO? Why was his approach detrimental to the team?

141 – Code of Silence Student’s Guide

Friday, September 26th, 2014

141

Student’s GuideCode of Silence


Overview:
This story highlights the importance of a nonjudgmental culture. Every human makes mistakes or poor decisions. A culture of denial, shame, and fear of litigation prevents providers from admitting and discussing mistakes openly, or using them to learn and improve.

 

 

Primary Learning Outcomes

After completing this lesson, you will be able to:

  • Identify existing norms and beliefs within a culture related to organizational response to errors.
  • Generate strategies, methods, and practices for open sharing, resolution, and learning from errors.
  • Describe the importance of adopting organizational practices to care for the caregiver who has made a mistake or medical error.

 

 

QSEN Pre-Licensure Competencies

The following QSEN competencies are addressed in this lesson:

  • Evidence-Based Practice (EBP): Integrate best current evidence with clinical expertise and patient/family preferences and values for delivery of optimal health care.
  • Teamwork and Collaboration: Function effectively within nursing and inter-professional teams, fostering open communication, mutual respect, and shared decision-making to achieve quality patient care.

 

Story Directions: 

As you listen to and read the story, think about the things that you think the team members did well, and the things you think could lead to errors. Also, consider the questions below as you listen.

 

Reflection Questions:

  1. How did Emily’s existing norms and beliefs influence her decisions in the story? What could the hospital do to change them?
  2. How does this story illustrate the importance of fostering open communication in the healthcare workplace?
  3. Why is it important to reach out to caregivers who have made a mistake or medical error?

145 – Are We Sure This Is Necessary? Instructor’s Guide

Friday, September 26th, 2014

145

Instructor’s GuideAre We Sure This Is Necessary?


Overview:
This story is about the fact that indwelling urinary catheters cause up to 80% of hospital-acquired infections, with 30% being unneeded in the first place, and how a nurse reviews a patient’s chart and challenges the catheterization.

 


Primary Learning Outcomes

After completing this lesson, the student will be able to:

  • Describe the importance of assessing catheter use for each patient on a daily basis.
  • Identify protocol for removing inappropriate Foley catheters.
  • Explain how to document indications for urinary catheter use.

 

 

QSEN Pre-Licensure Competencies

The following QSEN competencies are addressed in this lesson:

  • Evidence-Based Practice (EBP): Integrate best current evidence with clinical expertise and patient/family preferences and values for delivery of optimal health care.
  •   

 

Reflection Questions:

Students will answer reflection questions upon completing the story. These questions are aligned with the QSEN competencies and are designed to help the student reflect on both the content of the story and the QSEN competencies addressed by the story.
*Following each question are some potential answers

  1. What does this story illustrate about the importance of assessing catheter use for each patient daily?
    A: This story illustrates it is not only important to assess the catheter of every patient, but also the reason for the catheter. Nurses have a responsibility to be proactive and to discontinue indwelling urinary catheters as soon as medically possible.
  2. What are the protocols for removing inappropriate Foley catheters? Were they implemented appropriately in this story?
    A: Many facilities have protocol and standing orders to guide the healthcare team regarding urinary tract catheter removal. In this story the nurse was going to initiate a call to the doctor and the protocol to remove the indwelling catheter.
  3. How could the indications for urinary catheter use have been better documented in this story? Why?
    A: There were not any indicators for urinary catheter use in this story. This is an example of a catheter being inserted out of convenience for the staff.

Discussion Questions:

Use discussion questions for face to face or online discussion boards to get students to further reflect on the content of the story together.
*Following each question are some potential answers

  1. What can we learn from this story?
    A: The nurse could have initiated the indwelling catheter removal much earlier in the shift. In fact, she did not initiate the catheter removal until a family member asked about it.
  2. What can we do to ensure that catheters are appropriately inserted?
    A: One way is to established guidelines and standing orders so that nurses can follow the protocol and are not reliant on their own personal judgement. This allows nurses to use evidence based practice to support their decisions and actions.
  3. What can you do to ensure that you review catheter use for each patient on a daily basis?
    A: Be proactive and remove the indwelling catheter as soon as medically possible. Documentation should be placed on the front of the chart of each patient with an indwelling catheter.

 

Suggested Classroom Mastery Activities:

These activities can be tailored for individuals or groups in a face to face or online setting. 

  • Create a poster to remind others about the importance of assessing catheter use for each patient on a daily basis.
  • Work with a partner to develop a presentation to teach others how to appropriately document indications for urinary catheter use.
  • Research the consequences of the inappropriate use of Foley catheters and present your findings.



Measuring Student Mastery:

Learning Outcome Level 1 Level 2 Level 3
Describe the importance of assessing catheter use for each patient on a daily basis.  Student struggles to describe the importance of assessing catheter use for each patient on a daily basis. Student can describe the importance of assessing catheter use for each patient on a daily basis, but needs further practice. Student can accurately describe the importance of assessing catheter use for each patient on a daily basis.
Identify protocol for removing inappropriate Foley catheters.   Student struggles to identify protocol for removing inappropriate Foley catheters. Student can identify protocol for removing inappropriate Foley catheters, but needs further practice. Student can accurately identify protocol for removing inappropriate Foley catheters.
Explain how to document indications for urinary catheter use.  Student struggles to explain how to document indications for urinary catheter use. Student can explain how to document indications for urinary catheter use, but needs further practice. Student can accurately explain how to document indications for urinary catheter use.

 

 

Additional Story-Specific Resources:

For additional information on improving team communication, please consult the following articles and resources in Further Reading:



Story-Specific Best Practices and Proven Tools:

In addition to the ideas generated by students and mentioned in the activities, there are established best practices that may be appropriate to introduce or reference during this lesson to support communication. Some best practices to consider for improving team communication include:

  • Advocacy and Assertion
  • Call-Out
  • Briefs
  • Check Backs
  • Collaboration
  • Feedback
  • Debriefs
  • Handoff
  • AskMe3
  • “Speak Up”
  • 3Ws – Who I am, What I am Doing, Why I care

144 – Putting Safety on the Line Instructor’s Guide

Friday, September 26th, 2014

144

Instructor’s GuidePutting Safety on the Line


Overview:
This story is about the importance of following protocols, particularly those pertaining to central venous catheters (CVCs). Prevention of CLABSI is mandated by legislation. Therefore, it is every team member’s responsibility to speak up when procedures are incorrectly performed.

 


Primary Learning Outcomes

After completing this lesson, the student will be able to:

  • List the five best practice components of the central line bundle for prevention of CLABSI.
  • Describe how to apply a central line bundle to prevent CLABSI.
  • Explain the importance of identifying and communicating deviations from CLABSI preventative best practices to team members using assertive language.

 

 

QSEN Pre-Licensure Competencies

The following QSEN competencies are addressed in this lesson:

  • Evidence-Based Practice (EBP): Integrate best current evidence with clinical expertise and patient/family preferences and values for delivery of optimal health care.
  • Safety: Minimizes risk of harm to patients and providers through both system effectiveness and individual performance.

 

Reflection Questions:

Students will answer reflection questions upon completing the story. These questions are aligned with the QSEN competencies and are designed to help the student reflect on both the content of the story and the QSEN competencies addressed by the story.
*Following each question are some potential answers

  1. What are the five best practice components of the central line bundle for prevention of CLABSI?
    A: Hand Hygiene, apply a sterile drape, allow the chlorhexidine to dry, use antimicrobial catheters, and disinfect hubs, connectors and injection ports.
  2. What can we do to ensure that a central line bundle is applied to all patients with central lines?
    A: One way is to apply a copy of the bundle to the front of each patient chart that is receiving a central line. Another way is to encourage all staff to use open communication when assisting or inserting a central line.
  3. What can you do to ‘stop the line’ if central line bundle protocols are not followed by any member of the team?
    A: One way is to address the person in charge of the procedure and to note if there is a break in the protocol.

Discussion Questions:

Use discussion questions for face to face or online discussion boards to get students to further reflect on the content of the story together.
*Following each question are some potential answers

  1. What can we learn from this story?
    A: The patient needs to be the focus of care. In this instance Corrie was looking out for the patient. She addressed her concerns with the doctor and it resulted in a positive response. Patient safety was the top priority.
  2. What do you think Corrie did well in this story? Why?
    A: Corrie demonstrated assertiveness when she addressed Dr. Winters when he had not waited to allow the chlorhexidine to dry completely before continuing with the procedure. She stood her ground and ensured the patient’s safety was a priority.

 

Suggested Classroom Mastery Activities:

These activities can be tailored for individuals or groups in a face to face or online setting. 

  • Make a poster to remind your colleagues of the five best practice components of the central line bundle for prevention of CLABSI.
  • Create a step-by-step presentation describing how to apply a central line bundle to prevent CLABSI.



Measuring Student Mastery:

Learning Outcome Level 1 Level 2 Level 3
List the five best practice components of the central line bundle for prevention of CLABSI.  Student struggles to list the five best practice components of the central line bundle for prevention of CLABSI. Student can list some of the five best practice components of the central line bundle for prevention of CLABSI, but needs more practice. Student can accurately list the five best practice components of the central line bundle for prevention of CLABSI.
Describe how to apply a central line bundle to prevent CLABSI.  Student struggles to describe how to apply a central line bundle to prevent CLABSI. Student can describe how to apply a central line bundle to prevent CLABSI, but needs more practice. Student can accurately describe how to apply a central line bundle to prevent CLABSI.
Explain the importance of identifying and communicating deviations from CLABSI preventative best practices to team members using assertive language.  Student struggles to explain the importance of identifying and communicating deviations from CLABSI preventative best practices to team members using assertive language. Student can explain the importance of identifying and communicating deviations from CLABSI preventative best practices to team members using assertive language, but needs further practice. Student can accurately explain the importance of identifying and communicating deviations from CLABSI preventative best practices to team members using assertive language.

 

 

Additional Story-Specific Resources:

For additional information on improving team communication, please consult the following articles and resources in Further Reading:

 

 



Story-Specific Best Practices and Proven Tools:

In addition to the ideas generated by students and mentioned in the activities, there are established best practices that may be appropriate to introduce or reference during this lesson to support communication. Some best practices to consider for improving team communication include:

  • Advocacy and Assertion
  • Briefs
  • Collaboration
  • Cross Monitoring
  • CUS
  • Debriefs
  • DESC Script
  • Feedback
  • Huddles
  • STEP
  • Task Assistance
  • Two-Challenge Rule
  • “Speak Up”
  • 3Ws – Who I am, What I am Doing, and Why I Care

143 – Got Clutter? Instructor’s Guide

Friday, September 26th, 2014

143

Instructor’s GuideGot Clutter?


Overview:
This story is about facility cleanliness. It is a key patient and family satisfaction performance indicator. Facilities that are cluttered, unorganized, and generally untidy form negative patient perceptions. This could also impact safety, efficiency, and organizational effectiveness.

 


Primary Learning Outcomes

After completing this lesson, the student will be able to:

  • Examine the effect a cluttered facility has on the patient experience.
  • Explain and adopt strategies and actions to eliminate clutter and create a consistently clean and inviting atmosphere for patients, families, and visitors.

 

 

QSEN Pre-Licensure Competencies

The following QSEN competencies are addressed in this lesson:

  • Safety: Minimizes risk of harm to patients and providers through both system effectiveness and individual performance.
  • Patient-Centered Care: Recognize the patient or designee as the source of control and full partner in providing compassionate and coordinated care based on respect for patient’s preferences, values, and needs.

 

Reflection Questions:

Students will answer reflection questions upon completing the story. These questions are aligned with the QSEN competencies and are designed to help the student reflect on both the content of the story and the QSEN competencies addressed by the story.
*Following each question are some potential answers

  1. What do you believe was the effect of the state of the facility in this story on its patients?
    A: Patients may see the clutter and assume there is a correlation been poor patient care and a cluttered and old environment. Patients may choose to seek care at another hospital because this one does not appear as nice or organized.
  2. Do you agree with Mary’s assessment of the hospital, despite Dr. Samuel’s descriptions? Why or why not?
    A: It is hard to know the quality of care that is provided at this facility. Dr. Samuel may be accurate of his account of the care provided at this hospital and he may not notice the clutter.
  3. What could the hospital do to eliminate clutter and create a consistently clean and inviting atmosphere for patients, families, and visitors?
    A: Creating a consistently clean and inviting environment is an important goal. One way to do this is to provide a storage closet for wheelchairs and other regularly used equipment. Another way is to ensure staff are responsible for keeping their work areas clean and tidy. This should be everyone’s responsibility and not just that of the cleaning crew.

Discussion Questions:

Use discussion questions for face to face or online discussion boards to get students to further reflect on the content of the story together.
*Following each question are some potential answers

  1. What can we learn from this story?
    A: People are aware of the environment around them and an unkempt and cluttered area can be difficult for people to work with. Mary was concerned about the care provided to the patients and that included the environment she was going to work in.
  2. What one thing can you do to de-clutter, clean, and support your team to create an inviting atmosphere for patients, the community, and ourselves?
    A: One way is to ensure that unused equipment gets put away promptly. Another way is to keep all regularly used equipment and supplies on one side of the hallway. This is not only a safety issue, but it looks more appealing to the eye.

 

Suggested Classroom Mastery Activities:

These activities can be tailored for individuals or groups in a face to face or online setting. 

  • Create a chart or Venn Diagram to compare and contrast Dr. Samuel and Mary’s views of the hospital. Describe where you believe the breakdown in their opinions occurred, and what could be done to remedy the situation.
  • Research why hospital cleanliness and lack of clutter is so important for patient safety. Share your findings with the class.



Measuring Student Mastery:

Learning Outcome Level 1 Level 2 Level 3
Examine and describe the effect a cluttered facility has on the patient experience.  Student struggles to examine and describe the effect a cluttered facility has on the patient experience. Student can examine and describe the effect a cluttered facility has on the patient experience, but needs further instruction. Student can examine and accurately describe the effect a cluttered facility has on the patient experience.
Explain and adopt strategies and actions to eliminate clutter and create a consistently clean and inviting atmosphere for patients, families, and visitors.  Student struggles to explain and adopt strategies and actions to eliminate clutter and create a consistently clean and inviting atmosphere for patients, families, and visitors. Student can explain and adopt strategies and actions to eliminate clutter and create a consistently clean and inviting atmosphere for patients, families, and visitors, but needs further instruction. Student can accurately explain and adopt strategies and actions to eliminate clutter and create a consistently clean and inviting atmosphere for patients, families, and visitors.

 

Additional Story-Specific Resources:

For additional information on improving team communication, please consult the following articles and resources in Further Reading:

 



Story-Specific Best Practices and Proven Tools:

In addition to the ideas generated by students and mentioned in the activities, there are established best practices that may be appropriate to introduce or reference during this lesson to support communication. Some best practices to consider for improving team communication include:

  • STEP
  • Patient Rounding

142 – Teamwork Starts Here Instructor’s Guide

Friday, September 26th, 2014

142

Instructor’s GuideTeamwork Starts Here


Overview:
This story is about the role senior leadership plays in effective teamwork. A top-down and control leadership style among senior leadership teams creates a climate where members don’t feel respected or empowered to perform, whereas psychological safety creates trust among all teams.

 


Primary Learning Outcomes

After completing this lesson, the student will be able to:

  • Describe why establishing norms for the conduct of the leadership team so that all members are empowered to speak up about lapses in professional conduct is important to achieving quality patient care.

 

 

QSEN Pre-Licensure Competencies

The following QSEN competencies are addressed in this lesson:

  • Teamwork and Collaboration: Function effectively within nursing and inter-professional teams, fostering open communication, mutual respect, and shared decision-making to achieve quality patient care.

 

Reflection Questions:

Students will answer reflection questions upon completing the story. These questions are aligned with the QSEN competencies and are designed to help the student reflect on both the content of the story and the QSEN competencies addressed by the story.
*Following each question are some potential answers

  1. What can members of the leadership team do to hold each other accountable for professional conduct?
    A: Mutual respect is an important part of a leadership team. One way to hold each other accountable is to take note when it appears that mutual respect is not being maintained. Sometimes individuals need to be reminded, in private, that their behavior is not conducive to shared decision-making process.
  2. What kind of environment was created by the CEO? Why was his approach detrimental to the team?
    A: The CEO did not create an environment of mutual respect or shared decision-making. It had become a hostile environment for everyone involved. This environment needs to be changed in order to foster open communication and inter-professional teams.

Discussion Questions:

Use discussion questions for face to face or online discussion boards to get students to further reflect on the content of the story together.
*Following each question are some potential answers

  1. What can we learn from this story?
    A: All team members need to be able to hold each other accountable for their behavior. This should be done out of mutual respect and not out of personal interest.
  2. What can the leadership team do to role-model good teamwork behaviors for the rest of the organization?
    A: Good teamwork behaviors need to start with the CEO and those in a leadership role. Mutual respect and shared-decision making needs to be established with the senior leadership first. Once this is established on a leadership level it will be easier to role-model this behavior to the rest of the organization.

 

Suggested Classroom Mastery Activities:

These activities can be tailored for individuals or groups in a face to face or online setting. 

  • Imagine you were part of this leadership team. What could you do to hold each other accountable for professional conduct in your relationships?



Measuring Student Mastery:

Learning Outcome Level 1 Level 2 Level 3
Describe why establishing norms for the conduct of the leadership team so that all members are empowered to speak up about lapses in professional conduct is important to achieving quality patient care.  Student struggles to describe why establishing norms for the conduct of the leadership team so that all members are empowered to speak up about lapses in professional conduct is important to achieving quality patient care. Student can describe why establishing norms for the conduct of the leadership team so that all members are empowered to speak up about lapses in professional conduct is important to achieving quality patient care, but needs further instruction and practice. Student can describe why establishing norms for the conduct of the leadership team so that all members are empowered to speak up about lapses in professional conduct is important to achieving quality patient care.

 

Additional Story-Specific Resources:

For additional information on improving team communication, please consult the following articles and resources in Further Reading:

 



Story-Specific Best Practices and Proven Tools:

In addition to the ideas generated by students and mentioned in the activities, there are established best practices that may be appropriate to introduce or reference during this lesson to support communication. Some best practices to consider for improving team communication include:

  • DESC Script
  • Collaboration
  • Cross Monitoring
  • I’M SAFE
  • Advocacy and Assertion
  • Task Assistance
  • Feedback
  • CUS
  • 4 Step Process
  • PEARLA

141 – Code of Silence Instructor’s Guide

Friday, September 26th, 2014

141

Instructor’s GuideCode of Silence


Overview:
This story highlights the importance of a nonjudgmental culture. Every human makes mistakes or poor decisions. A culture of denial, shame, and fear of litigation prevents providers from admitting and discussing mistakes openly, or using them to learn and improve.

 


Primary Learning Outcomes

After completing this lesson, the student will be able to:

  • Identify existing norms and beliefs within a culture related to organizational response to errors.
  • Generate strategies, methods, and practices for open sharing, resolution, and learning from errors.
  • Describe the importance of adopting organizational practices to care for the caregiver who has made a mistake or medical error.

 

 

QSEN Pre-Licensure Competencies

The following QSEN competencies are addressed in this lesson:

  • Evidence-Based Practice (EBP): Integrate best current evidence with clinical expertise and patient/family preferences and values for delivery of optimal health care.
  • Teamwork and Collaboration: Function effectively within nursing and inter-professional teams, fostering open communication, mutual respect, and shared decision-making to achieve quality patient care.

 

Reflection Questions:
Students will answer reflection questions upon completing the story. These questions are aligned with the QSEN competencies and are designed to help the student reflect on both the content of the story and the QSEN competencies addressed by the story.
*Following each question are some potential answers

  1. How did Emily’s existing internalized norms and beliefs influence her decisions in the story? What could the hospital do to change them?
    A: She didn’t want to bother the resident and she wanted to “prove” that she could do her job without any help from any physician. One way to change that is to develop protocols for common admissions. This would allow physicians to do their work and to take the guess work out of an admission or discharging the patient home.
  2. How does this story illustrate the importance of fostering open communication in the healthcare workplace?
    A: Fostering open communication is an important part of providing care to patients. The doctor asked a nurse on the floor for advise however, she is not an expert in the field and should not have been asked to consult on the case.
  3. Why is it important to reach out to caregivers who have made a mistake or medical error?
    A: One reason is in order to correct the issue and to ensure it does not occur again. It should not be used as punishment but as a way to make improvements for the future.

 

Discussion Questions:

Use discussion questions for face to face or online discussion boards to get students to further reflect on the content of the story together.
*Following each question are some potential answers

  1. What can we learn from this story?
    A: That it is important to practice within your scope of practice. This is true for everyone working within the healthcare field.
  2. What one thing can you do that will increase transparency and trust through open sharing, team learning, and healing after an error occurs?
    A: One way is to meet with the people involved in the error and to emphasize the need to learn and grow from the situation. It is then a good idea to reflect on what happened and potential options to take in the future. This should not be used as a punishment, but as a way to learn a different way of providing care to the patient.

 

Suggested Classroom Mastery Activities:

These activities can be tailored for individuals or groups in a face to face or online setting. 

  • Make a list of barriers that might exist within a team that prevent members from openly sharing, discussing, and learning from their mistakes. Then, work on your own or with a partner to develop solutions to overcome each barrier.
  • Research the effects of medical errors and mistakes on healthcare providers. Use the internet, journals, and the article “Psychological Safety in Healthcare Teams” as a starting point. Present your findings in a paper, presentation, or PSA.



Measuring Student Mastery:

Learning Outcome Level 1 Level 2 Level 3
Identify existing norms and beliefs within a culture related to organizational response to errors.  Student struggles to identify existing norms and beliefs within a culture related to organizational response to errors. Student can identify existing norms and beliefs within a culture related to organizational response to errors, but needs further practice. Student can accurately identify existing norms and beliefs within a culture related to organizational response to errors.
Generate strategies, methods, and practices for open sharing, resolution, and learning from errors.  Student struggles to generate strategies, methods, and practices for open sharing, resolution, and learning from errors. Student can generate strategies, methods, and practices for open sharing, resolution, and learning from errors, but needs further instruction. Student can generate strategies, methods, and practices for open sharing, resolution, and learning from errors.
Describe the importance of adopting organizational practices to care for the caregiver who has made a mistake or medical error.  Student struggles to describe the importance of adopting organizational practices to care for the caregiver who has made a mistake or medical error. Student can describe the importance of adopting organizational practices to care for the caregiver who has made a mistake or medical error, but needs further instruction. Student can describe the importance of adopting organizational practices to care for the caregiver who has made a mistake or medical error.
Additional Story-Specific Resources:

For additional information on improving team communication, please consult the following articles and resources in Further Reading:

 



Story-Specific Best Practices and Proven Tools:

In addition to the ideas generated by students and mentioned in the activities, there are established best practices that may be appropriate to introduce or reference during this lesson to support communication. Some best practices to consider for improving team communication include:

  • Collaboration
  • I’M SAFE
  • Debriefs
  • Feedback
  • AskMe3
  • “Speak Up”