Primary Learning Outcomes

After completing this lesson, you should be able to:

• Recall and describe ways to engage patients to make an emotional connection.
• Discover and explain techniques for seeing care through the patient’s eyes.

QSEN Pre-Licensure Competencies

The following QSEN competencies are addressed in this lesson:

• Patient-Centered Care: Recognize the patient or designee as the source of control and full partner in providing compassionate and coordinated care based on respect for patient’s preferences, values, and needs.

 
Story Directions:

As you listen to and read the story, think about the things that you think the team members did well, and the things you think could lead to errors. Also, consider the questions below as you listen.

Primary Learning Outcomes

After completing this lesson, you should be able to:

• Describe the importance of comparing written orders in the context of the entire patient care plan to ensure accuracy and patient safety.
• Explain and apply evidence-based strategies that can limit distractions, interruptions, and multitasking during critical care activities.
• Recognize the importance of cross monitoring skills across the medical care team, regardless of position, status, or hierarchy to create trust and prevent errors.

QSEN Pre-Licensure Competencies

The following QSEN competencies are addressed in this lesson:

• Safety: Minimizes risk of harm to patients and providers through both system effectiveness and individual performance.
• Evidence-Based Practice (EBP): Integrate best current evidence with clinical expertise and patient/family preferences and values for delivery of optimal health care.
• Teamwork and Collaboration: Function effectively within nursing and inter-professional teams, fostering open communication, mutual respect, and shared decision-making to achieve quality patient care.

Story Directions:

As you listen to and read the story, think about the things that you think the team members did well, and the things you think could lead to errors. Also, consider the questions below as you listen.

Primary Learning Outcomes

After completing this lesson, you should be able to:

• Describe patient-centered principles that can be applied to routine patient and family interactions, and the importance of valuing all members of the team.
• Describe patient needs beyond immediate clinical tasks by seeing the person, not just the patient.

QSEN Pre-Licensure Competencies

The following QSEN competencies are addressed in this lesson:

• Patient-Centered Care: Recognize the patient or designee as the source of control and full partner in providing compassionate and coordinated care based on respect for patient’s preferences, values, and needs.

 

Story Directions:

As you listen to and read the story, think about the things that the team members did well, and the things you think could lead to errors. Also, consider the questions below as you listen.