Does leaving the work environment to learn really work?

Contributed by Duncan Kennedy Athletes develop muscle memory on the field, musicians rehearse seated as they would in the orchestra pit, and soldiers train in battlefield conditions. Is being a healthcare professional somehow different in needing the ability to meld ability with application and awareness? For many healthcare professionals, though, learning new information, skills, and …
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Why Storytelling is at the Heart of Innovation

Contributed by Richard Stone Kevin Kelley describes in What Technology Wants how we possessed the same brain power that we have today at least 100,000 years ago, but it was not until 50,000 years ago that we went from being a primitive species using only rudimentary tools to true innovators. This explosion of innovation occurred …
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If you think your satisfaction and safety scores are decent, think again! Part 2 of my Dad’s Healthcare Journey

Contributed by Richard Stone Continuing with my dad’s saga in the healthcare system… After 9 days in the hospital precipitated by pain and discomfort extending from his chest to his abdomen (which led to a visit to the ED, hospitalization and a score of tests which all came up negative), they discovered during his stay …
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Learning From Our Mistakes: A Key Component of Improving

Contributed by Richard Stone Over the last few months, I have had the opportunity to see our healthcare system up close and personal as my dad, soon to be 97 years old, traversed through it with the first major health crises in his life. It started a couple years ago when he decided to rearrange …
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What is the Most Important Story in Healthcare?

Contributed by Richard Stone From one perspective, a hospital can be viewed as a beehive of intersecting and shared stories. First, a patient arrives at the front door with a history, both personal and health wise, and the trajectory of their personal narrative can be fundamentally altered by the outcome of what occurs during their …
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Stories as Maps for Exploring New Territories in the Universe of Patient Safety and Satisfaction

Contributed by Richard Stone In his seminal book Sense Making in Organizations, Karl Weick tells a fascinating story about a lieutenant in World War I who sends out a patrol into the French Alps to scout out the positions of the German troops. The small patrol took no provisions, because this was intended to be …
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If Our Healthcare System is to Transform Itself in the Coming Years, It’s Time to Redefine the Role of Team Leaders and Managers

Contributed by Richard Stone There’s a familiar saying that gets bantered about these days when things don’t change – Question: What’s the definition of insanity? Answer: Doing the same thing over and over again and expecting different results. Hospitals, like so many of us, suffer from this form of myopia. Little has changed in the …
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Mirror, Mirror on the Wall

Contributed by Steve Powell Each of us spends varying amounts of time in front of the mirror each day preparing, comparing, and analyzing our appearance related to a standard we have set for ourselves.  Seeing our reflection, we quickly receive feedback, make adjustments and perfect our look whether it is our hair, makeup or proper …
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Storytelling: A 10,000 Year Old Technology

Contributed by Duncan Kennedy To some, the notion of using “story” or the act of “storytelling” as a tool for organizational change may seem new or even novel. But humankind has been using stories to communicate within and across organizations for thousands of years. In many ways, “story” is the original tool of transformation. Think …
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Getting Real: Using Low-Fidelity Simulation to Improve Team Behaviors

Contributed  by Steve Powell At the recent Society of Simulation in Healthcare (SSH) annual meeting, over 4,000 healthcare professionals gathered to network, share and learn best practices related to the use of simulation.  The uses of simulation in healthcare include knowledge and skill building in professional education and performance improvement across the healthcare environment.  The …
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