Story Library/Managing Conflict

Conduct Unbecoming

When Egos Clash, It’s the Patients Who Lose

Empathize to Deescalate

Don’t Look Back in Anger

When There’s a Conflict, DESC It!

Safety Practices Depend on Advocacy and Assertion

When in Doubt, Use the 2-Challenge Rule

It’s Not That Obvious

Checklists—Check!

Advocate for Patient Safety